Shipping Policy

 

Overview

At Osobike, we are dedicated to providing you with excellent service and timely delivery. We offer free standard shipping on all orders within the USA, and our shipping policy is designed to keep you informed about shipping methods, costs, and delivery times.

Shipping Methods

We provide the following shipping options:

  • Standard Shipping (Free within the USA):

    • Estimated Delivery Time: 15-20 business days
    • Details: Our standard shipping is free and includes tracking for all orders.

  • Expedited Shipping (Available at Additional Cost):

    • Estimated Delivery Time: 7-10 business days
    • Details: Faster delivery option with tracking included. Additional charges apply.

Shipping Costs

  • Free Shipping: Enjoy free standard shipping on all orders within the United States.
  • Expedited and Overnight Shipping: Available for an additional fee. The cost is calculated based on the weight, dimensions of your order, and the chosen shipping method.

Shipping Cost Calculation: You will see the estimated cost for expedited and overnight shipping options during checkout.

Order Processing

  • Processing Time: Orders are typically processed within 3-5 business days from receipt. Processing times may be extended during peak seasons or high order volumes.
  • Order Confirmation: Once your order is processed, you will receive an email with your order details and tracking information.

Shipping Restrictions

  • Domestic Shipping: Free shipping is available to all addresses within the United States, including Alaska and Hawaii.
  • International Shipping: We do not currently offer international shipping. We are working to expand our shipping options in the future.

Delivery Times

Delivery times are estimates and may vary due to:

  • Location: Delivery times can differ based on your specific location.
  • Carrier Delays: Unexpected delays due to weather, strikes, or other factors may affect delivery.

Estimated Delivery Dates: Provided at checkout based on your selected shipping method and delivery address.

Tracking Your Order

  • Tracking Information: After your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
  • Track Your Package: Use the tracking number provided to check the status of your delivery on the carrier’s website.

Delivery Issues

If you experience any issues with your delivery, such as:

  • Delayed Shipments: Contact us if your order has not arrived within the estimated delivery time.
  • Missing Packages: If your package is marked as delivered but you have not received it, please contact us for assistance.

Contact Us: For any delivery-related issues, email our customer service team at contact@osobike.com or call (561) 570-5561. We are here to assist you and resolve any problems promptly.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy. Review our guidelines to ensure eligibility and proper handling of returns and exchanges.

Changes to This Policy

We may update our shipping policy periodically. Any changes will be posted on this page with an updated effective date.

For further questions or assistance regarding shipping, please contact us at contact@osobike.com.