FAQs
Bike and Bike+ both have a compact 4′ x 2′ footprint to fit nicely in homes of all sizes.
The total dimensions of Bike+ are 59″ L x 22″ W x 59″ H. We recommend at least 24” of space on all sides for storing and training. The ceiling height minimum is 8′ to ensure all riders have adequate headroom.
Your Peloton Bike will be delivered to your home and set up by our team of professionals. We’ll place it in the perfect spot you’ve already picked out, finish assembly, connect it to power and Wi-Fi and walk you through the basics—getting you up and riding in no time.
Additional shipping charges may apply to AK, HI or PR, ferry-only accessible locations, and certain other remote locations. We may not be able to deliver to certain remote locations.
With the Peloton All-Access Membership, you’ll get access to our entire library of live and on demand classes, individual user profiles for everyone in your household and free use of the Peloton App with the ability to take workouts from your phone, smartwatch, tablet and TV.
Cycling shoes enhance your Peloton experience and are recommended. Peloton Bikes require Delta-compatible cleats.
Peloton cycling shoes have a narrow to normal fit. If you fall between sizes or have a wider foot, we recommend sizing up.
It’s simple and included with every first-time Bike purchase. Once the Bike is delivered and set up in your home, experience 30 days of cardio, strength, and more to find the classes you’ll love. If you’re not satisfied, contact us within 30 days to schedule your pickup and we’ll refund your purchase—no questions asked.
30 Day Home Trial is not available for Peloton Certified Refurbished Bikes. Peloton Certified Refurbished Bike and Bike+ orders can be canceled prior to delivery. Refurbished Bikes are not eligible for the 30 Day Home Trial or returns.
Peloton Certified Refurbished Bikes are pre-owned Peloton Bikes that are thoroughly inspected, repaired, and tested to make sure they meet Peloton standards. They may have slight cosmetic damage such as minor scratches.
Yes, new Peloton Bikes and Refurbished Peloton Bikes come with a 12-month limited parts and labor warranty, which fully covers the touchscreen and most original Bike components. The frame is covered for 5 years. If a repair is needed during your coverage period, we will dispatch a skilled technician to your home to complete the repair. Replacement parts covered under warranty can only be shipped to the United States (restrictions may apply in remote areas, which may include Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, and ferry-only accessible locations). Please note, the warranty is voided and service and repairs are not offered if the Bike+ is moved outside of the United States.
Refurbished Peloton Bike and Bike+ orders can be canceled prior to delivery. All sales are final once delivered. Refurbished Bikes are not eligible for the 30 Day Home Trial or returns.
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