Frequently Asked Questions (FAQs)

 

General Questions

 

1. What types of bikes do you sell?

We sell a variety of bikes including electric bikes, road bikes, and mountain bikes.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

3. How can I contact customer support?

You can contact our customer support team via email at contact@osobike.com or by calling (561) 570-5561.

Orders and Shipping

 

1. What is the estimated delivery time?

Our estimated delivery time is 17-21 business days from the date of order.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment on the carrier’s website.

3. Do you ship internationally?

Currently, we only offer shipping within the United States. We are working to expand our shipping options in the future.

Returns and Exchanges

 

1. What is your return policy?

You can return unused items in their original condition and packaging within 30 days of delivery. Please refer to our Refund and Returns Policy for more details.

2. How do I initiate a return?

To initiate a return, please contact our customer service team at contact@osobike.com with your order number and the reason for the return. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number if applicable.

3. Can I exchange an item?

Yes, you can exchange an item for a different size or color. Follow the return process and then place a new order for the desired item.

Product Information

 

1. Do your bikes come with a warranty?

Yes, all our bikes come with a manufacturer’s warranty. The warranty period and coverage details vary by product. Please refer to the product page for specific warranty information.

2. Can I customize my bike?

Currently, we do not offer customization options for our bikes. However, we are exploring this feature for future offerings.

3. What accessories are included with the bike?

Accessories included with the bike vary by model. Please refer to the product description for detailed information on included accessories.

Payment and Billing

 

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

2. Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected.

3. When will I be charged for my order?

You will be charged at the time of purchase. If there are any issues with your payment, our customer service team will contact you.

Other Questions

 

1. How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. You will receive updates on new products, promotions, and more.

2. How can I leave a review?

You can leave a review by visiting the product page of the item you purchased and clicking on the “Write a Review” button. We appreciate your feedback!

Need More Help?

 

If you have any additional questions or need further assistance, please contact us at contact@osobike.com. We are here to help!